Refund Policy

If a generation fails, or you cancel it before it starts, the credits held for it go back to your balance automatically. You don't need to ask.

Every generation costs us money with the model provider, so we don't refund credits because a result wasn't what you hoped for. The credit cost is always shown before you generate. If you think a result is clearly broken (for example a blank or corrupted file), email us and we'll look at it.

If you're a consumer in the UK or EU, you can cancel a new plan or credit pack within 14 days of buying it and get a full refund, as long as you haven't used any credits from that purchase.

Credits are digital content delivered immediately. When you start using credits from a purchase, you ask us to supply it straight away and you lose the right to cancel that purchase.

• Cancel any time from your account. Your plan and its credits stay until the end of the period you've paid for, then stop renewing.
• Apart from the 14-day right above, we don't give partial refunds for the rest of a billing period, monthly or yearly.
• Plan credits you haven't used by the end of a billing period expire.

Pack credits last 12 months from purchase. Apart from the 14-day right above, pack purchases aren't refundable, and credits that expire can't be refunded.

If you were charged twice, charged the wrong amount, or charged after cancelling, we'll refund the mistake in full.

Email hello@ruleframe.io from the address on your account, with the date of the purchase (the receipt helps). We reply within 2 business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days.

Please contact us before disputing a charge with your bank. While a dispute is open, we may pause the account's credits. Credits from a refunded purchase are removed from your balance.